1. Campaign Funding
Businesses may fund campaigns before activation. Campaign funds may be used for contributor rewards, platform fees, payment processing, campaign review, verification, and operational costs depending on campaign status.
Legal
Refund Policy
This policy explains when campaign owners may receive refunds or credits, and how contributor reward and withdrawal disputes are handled.
Last updated: June 21, 2026
2. Eligible Refunds
A campaign owner may be eligible for a full or partial refund where a payment error occurred, a campaign was not activated, contributors were not assigned, no mission activity started, Qeixova cancelled the campaign before execution, or duplicate payment was verified.
3. Non-Refundable Cases
Refunds may be unavailable or reduced where contributors have already completed missions, rewards were approved, proof has entered review, campaign resources were used, the campaign owner provided incorrect information, the campaign violated policy, or a third-party payment provider has already charged non-refundable fees.
4. Campaign Credits
Qeixova may issue campaign credits instead of cash refunds where appropriate. Credits may be used for future campaigns and may be subject to review, expiry, or platform rules.
5. Contributor Reward Disputes
Contributors do not earn rewards until proof is approved. If proof is rejected, QLT may not be credited. Contributors may contact support where they believe a rejection or reward calculation was incorrect, but Qeixova may rely on available proof, platform records, and admin review.
6. Withdrawal Issues
Withdrawals may take time depending on bank, payment provider, review, and compliance checks. If a withdrawal is delayed or fails, users should contact support with the transaction reference. Qeixova may retry, reverse, or investigate the withdrawal.
7. How to Request a Refund
To request a refund or campaign credit, contact qeixova@gmail.com with your account email, campaign name, payment reference, amount, date, and reason. We may request additional information before making a decision.
8. Processing Time
Refund and withdrawal dispute processing times may depend on internal review, payment processors, banks, wallets, and required verification. Approved refunds may take several business days to reflect.